Shipping policy

Just as we create consciously with sustainability in mind, we encourage our customers to shop with us in a mindful way. Below are details of our global shipping methods and returns policy. All our items are handmade in limited quantities, and we want each purchase to be loved and cherished in your wardrobe or home for years to come. To reduce the carbon-footprint of returns, if you do have any questions at all around fit or you need more info to inform your purchase, please email hello@houseofrao.com before placing your order to ensure you are delighted with your purchase...

 

SHIPPING METHODS AND CHARGES

Our online business hours are Monday-Friday, 9am-5pm. All orders are dispatched from NSW, Australia. For all shipping enquiries, please feel free to email hello@houseofrao.com

We endeavor to process orders within 1-3 business days. Please note during sales periods there may be a slight delay with processing your order. 

DOMESTIC (WITHIN AUSTRALIA)

Regular (Australia Post) 
$10 flat rate - Delivery estimate, 3-7 business days from dispatch. 

Express (Australia Post) 
$12 flat rate - Delivery estimate, 1-5 business days from dispatch. 

INTERNATIONAL

Express (Sendle or Australia Post)*
Shipping rate calculated at checkout -Delivery estimate, 2 -15 business days from dispatch.

Standard (Sendle or Australia Post)*
Shipping rate calculated at checkout -Delivery estimate, 10 -25 business days from dispatch.

* All orders offer tracking, and this will be advised once the package is dispatched from our warehouse.

TAXES AND DUTIES

Please note that any duties and taxes payable in the countries outside of Australia are the responsibility of the recipient. House of Rao, unfortunately, has no control over import fees and these will be the responsibility of the recipient prior to delivery. Please check with your local customs office for estimated custom tax and duty charges prior to ordering and consider placing multiple orders for larger value orders. Orders returned due to refusal of delivery/payment of duties and taxes will be subject to the original shipping costs as well as the import and return shipping fee charges incurred on the delivery back to our warehouse. These costs will be deducted from the refund of the order.

SHIPPING DELAYS

Please note that your order may be subject to delays outside of House of Rao control. Shipping delays can be a result of customs clearances, holiday periods, or the remote nature of your delivery location. For time-sensitive orders, we recommend opting for express delivery where possible. House of Rao is not responsible for shipping delays on orders and cannot guarantee exact delivery dates or timeframes.

LOST PARCELS

House of Rao offers tracking for all orders; however, House of Rao does not accept responsibility for goods lost in transit or goods that have been delivered with a valid proof of delivery. If your parcel goes missing, you will be required to lodge a formal complaint as the owner of the parcel with Australia Post or Sendle.